AquaStride Water Shoes

Shipping Zones:

We currently offer shipping outside the United Kingdom, including the USA, Australia, Canada, Ireland, France, Germany, Sweden, Denmark, and Holland.

Processing Time:

Orders are typically processed and shipped within 1-2 business days after payment confirmation.

Shipping Methods:

We use reputable courier services to ensure the reliable and timely delivery of your orders.

Shipping Costs:

Shipping costs are calculated at checkout based on the weight and dimensions of the package, as well as the delivery location.

Delivery Time:

• United Kingdom: Most orders are delivered within 3-7 business days from the date of shipment.
• United States:
• Free Standard Shipping on Orders Over $50
• Flat Rate Shipping: Just $4.99
• Express Shipping Available: $9.99 (Delivery in 3-5 business days)
• Australia, Canada, Ireland, France, Germany, Sweden, Denmark, Holland:
• Standard Shipping: Delivery typically takes 7-14 business days.
• Flat Rate Shipping: $4.99
• Express Shipping: Available for $14.99 (Delivery in 3-5 business days)

Tracking Information:

Once your order has been shipped, you will receive a tracking number via email to track the status of your delivery.

Shipping Restrictions:

Certain products may be subject to shipping restrictions due to their size, weight, or nature. Please refer to individual product pages for any applicable restrictions.

Delivery Issues:

In the rare event of a delivery issue or delay, please contact our customer service team, and we will assist you in resolving the issue as quickly as possible.

Returns Policy:

30-Day Returns:

We offer a 30-day return policy excluding bottles and tape.

Eligibility:

To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.

Initiating a Return:

To initiate a return, please contact our customer service team with your order details and reason for return. We will provide you with a return authorisation and instructions on how to proceed.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.

Refund Process:

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Non-Refundable Items:

• Tape

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as needed.

Exchanges:

We do not offer direct exchanges. If you wish to exchange an item for a different size or colour, please initiate a return for the original item and place a new order for the desired item.

Royal Mail (Europe):

Royal Mail International Standard:

• £2.99 for a small parcel weighing up to 250g.
• Prices increase based on weight and size of the parcel.
• Delivery times vary depending on the destination country, typically ranging from 3 to 7 working days.

Royal Mail International Tracked & Signed:

• Starts from £9.00 for a small parcel weighing up to 250g.
• Prices increase based on weight and size of the parcel.
• Provides tracking and signature on delivery.
• Delivery times vary but typically range from 3 to 7 working days.

Hermes Europe:

Hermes International ParcelShop:

• Prices vary depending on the destination country and parcel size/weight.
• Starts from €9.00 for a small parcel weighing up to 2kg.
• Delivery times vary depending on the destination country but typically range from 3 to 10 working days.
• Tracking may be available for some destinations.

Hermes International Door-to-Door:

• Prices vary depending on the destination country and parcel size/weight.
• Starts from €15.00 for a small parcel weighing up to 2kg.
• Provides door-to-door delivery service.
• Delivery times vary depending on the destination country but typically range from 2 to 7 working days.
• Tracking is usually available for this service.

Please note that this shipping and return policy is subject to change without prior notice. For any further inquiries or assistance, please don't hesitate to contact our customer service team.